Resume

Andrew D. Mello - Resume

Andrew D. Mello

Boulevard De Grenelle, 146

Paris, France 75015

+33 6 48 12 61 93 / + 1 860 946 3123

Objective: Challenging position building upon 8 years of demonstrated technical skills and initiative to support client business processes – preferably using developed relationships with clients to facilitate support, sales, and account management efforts while strengthening existing revenue streams and providing useful feedback into product development.

Skills:

Fluent in English and French, conversational Italian.
Exceptionally skilled at visualizing problems and effectively communicating appropriate solutions
Broad knowledge of PC/Mac and related software
Quick learner: welcome the opportunity to expand and apply new knowledge
Consistently remain current with the latest technologies
Perform well under deadlines and pressure

Technical Expertise:

Expert in: OS X, Windows 7/Vista/XP/Red Hat and Debian Linux
Server Applications: LAMP (Linux Apache MySQL PHP) IIS, SharePoint, SugarCRM, SalesForce, Open Source Software(Joomla, Wordpress, Drupal, …)
Desktop Applications: Microsoft Suites, Adobe Suites, Filemaker Pro
Exposure to: most object-oriented Coding Languages, CAD, Mail Servers

Experience:

Spongecell LLC – San Francisco, CA / New York City October 2007 – April 2008

Technical Operations Manager/Manager of Customer Experience

Spongecell is a network of publishers that markets events through online tools including email and sms campaigns, event pages, calendars, and widgets using a Ruby on Rails platform. Consumers’ interactions with these tools are tracked and monitored to return qualified interest data to the publisher(ROI).

Hired as Technical Operations Manager to support product development and quality
assurance efforts – promoted to Manager of Customer Experience
Sales – Established initial key product advocates in nightlife vertical
(Cielo, Crobar, BoraMusic, SupperClub)
Account Management – Integrated HEAP CRM, HelpSpot, and GetSatisfaction to pipeline account management – accelerated internal sales while providing a transparent account management process for all team members
Catalyst for all internal/external client communication – developed specifications and standard operating procedures for support, account management, including pipeline process for the sales team
Implemented procedural changes to integrate sales oriented feedback(internal and external) into development cycle
Managed first conference series at Winter Music Conference – ran booth, qualified leads, and hosted clients
Trained new employees, oversaw daily technical operations functions including bug and feature writing, created weekly webinar training series

Jooce S.A. – Paris, France/Luxembourg June 2006 – September 2006

Technical/Business Development Manager

Jooce is a Flash based online desktop capable of skins, drag and drop, file management etc. Interfaced, as warranted, between technical and business development during initial startup phase.

Technical lead in a team of four that secured € 1,000,000 in seed capital.
Established relationships with first two U.S. clients in business-to-business sector.
Developed specifications and standard operating procedures for daily operations, quality assurance, and sales team

SteepRock Inc. – Paris, France January 2005 – January 2006

Senior Development Manager

SteepRock’s clients are pharmaceutical and biotechnology firms, including several of the industry’s largest. Products include web-based CRM and related automated services. Provided technical management and project development as follows:

Designed and implemented commercial web sites based on Linux, Apache, MySql, PHP
Daily operations management
Quality assurance control including bug tracking and developing testing plans
Commercialization of open source software
Streaming Flash Video Interfaces
Development and integration of the Jabber Instant Messaging protocol
Compiled client specific User-Manuals(100+ pages) in HTML and hard copy
Provide system training for new data entry staff
Responsible for guidance on and procurement of new equipment

88plug LLC – San Francisco, CA/Paris, France October 2001 – Present

Principal/Owner

Founded consulting firm providing 360 degree computer services. Meeting with clients in-person and remotely, 88plug caters to over 30 clients including Trinity College, The American Cathedral in Paris, American Library in Paris, and NOLCHA. Successfully retained all clients, some over 8 years.