Andrew Mello

Privately Held; 11-50 employees; Internet industry

October 2007 – April 2008 (7 months)

Established initial key product advocates in nightlife vertical. Integrated HEAP CRM, HelpSpot, and GetSatisfaction to pipeline account management - accelerated internal sales while providing a transparent account management process for all team members. Catalyst for all internal/external client communication - developed specifications and standard operating procedures for support, account management, including pipeline process for the sales team

May 2006 – September 2006 (5 months)

Technical lead in a team of four that secured € 1,000,000 in seed capital - Mangrove Capital Partners. Established relationships with first two U.S. clients in business-to-business sector. Developed specifications and standard operating procedures for daily operations, quality assurance, and sales team

May 2000 – October 2005 (5 years 6 months)

Designed and implemented LAMP websites. Quality assurance control including bug tracking and developing testing plans. Daily operations management. Commercialization of open source software

February 2000 – December 2004 (4 years 11 months)

Founded consulting firm providing Web and other computer services to small local businesses and entrepreneurs. Client base includes French and American entrepreneurs, furniture store, interior design. Have continuously retained all clients, some over 7 years.